FAQ UlangoTV App

An dieser Stelle tragen wir aktuelle und immer wiederkehrende Fragen (FAQ) rund um die Android App UlangoTV zusammen.

Inhalt:
Missbehaviour of the App
  Repair Network Freezes
  Recover from a frozen or missbehaving App
    Recover on the Amazon Fire

Versionen der App UlangoTV
  Direct Installation of UlangoTV without Google or Amazon
  Installation of Apps on the Fire TV without Amazon App Store

Color Codes – Yellow – Blue – Magenta – Red
  I have Premium, but I don’t see blue, magenta or red – why?

Availability and Quality of Streams
  Yesterday I had 50 channels – now there are only 12 – why?

Missbehaviour of the App

Unfortunately, it happens sometimes that the app actually or apparently freezes or crashes and can not be re-started. The reasons are complex and mostly are on non-repairable errors in the interface between the software and the Android hardware. Here we first describe how to get out of the problem.

Repair Network Freezes

Most freezings are network related:  The app waits for some network operation to finish, but cannot be interrupted in that state.  Unfortunately this is a common problem with Android Apps – not only with UlangoTV where we depend on libraries that are not ours. A simple method in those cases is to close the network for some seconds.  If you are on ethernet, it’s simple:  just pull the network cable for a few seconds.  If you are on WLAN, switch off/on WLAN.  In most cases the App will be responsive again – if not, see below.

Revover from a frozen or missbehaving App

There is a very good description by Google:  Fix an installed Android app that isn’t working
In addition to that our recommendation is, not to restart your device immediately, but to try to stop the App completely.  This works pretty easy with a pointing device or touch in the so called “Recents View”.  After returning home with the Home-Key you can reach this function from your Navigation Line of your System with the Symbol  or  .

Here you can terminate the App by swiping away  oder click of the ‘x’ Button.

On occasion, it is even difficult to make the navigation bar visible with the Home button. Usually a short press on the power button several times helps. If that doesn’t help ether the device must then be restarted as a last resort.

Recover on the Amazon Fire

The Fire does not know this “Recents View”.  So in that case you have to use the settings, which you can always reach via the Home-key: Settings => Applications => Manage Installed Applications => UlangoTV 2.1 => Force stop

Versions of the App UlangoTV

The version number always has the form {features}.{major_number}.{minor_number}, e.g. gbxav.2.1.26 .

With features the app tells the server about capabilities of the system, e.g. ‘g’ stands for compression support, ‘a’ tells the server, that it is an Android system.

The major_number will only change, wenn there are major changes in the interaction with the user.

The minor_number will be increased on every little change.  Because we follow the principal “Continuous Development”, this number changes rapidly – typically 3-4 times a month.  Not every minor version will be published in the stores, but they may be accessible via the beta link http://apk.ulango.tv/21beta (a beta on the major_mumber 2.1 branch)

Release Notes are visible in the App.  As soon as a new version is loaded, this information will show up in the “wellcome dialog”.   Later you can still  get this information via Settings => Account in the app.

most recent stable versions can be downloaded from the Google Play Store or Amazon App Store .
These versions may be different.  But we always try to have identical .apk files for all Android devices.   De most recent stable version can also be downloaded from our Server .  The ending  number of the link corresponds to the major_number of the version (without the dot inbetween – e.g. http://apk.ulango.tv/21).

Direct Installation of UlangoTV without Google or Amazon

Newer Versions or special Testversions can be loaded directly from our Website.  Important Links are always published on the ulango.tv home page Home Page of ulango.tv.

The following steps are necessary:
  1. Erlaube das Laden von Apps unbekannter Herkunft:
    Amazon Fire TV: Settings => Device => Developer Options => Apps from Unknown Source => ON.
    Android Standard: Settings => Security => Unknown Source => ON.
    Don’t be shy. We guarantee that our binaries are bit-identical copies of the versions posted to the “official” stores.
  2. Open a browser Browser with the Link to the .apk z.B.  http://apk.ulango.tv/21 .
  3. After download, the install .apk file can be opened (from the headerline you can also draw the downloeded files)
    That will install the file and you may open it immediately.
    (Carefull: In some Android installations you need to deinstall the App before installing a new version, if it exists with the same app name)

It’s very different with the Amazon Fire TV which usually has no Browser and does not allow to install with standard capabilities.

Installation of Apps on the Fire TV without Amazon App Store

We have written a special blog post Install apps on Fire TV without Amazon App Store geschrieben.

Color Codes – Yellow – Blue – Magenta – Red

I have Premium, but I don’t see blue, magenta or red – why?

There are two filters that a search result must pass:

  • Self-restriction on yellow, blue or magenta.
    Default is the self-restriction on the maximum possible level: Yellow – registered only, Blue – Trial, Magenta – Premium.   There are reasons,to deliberately restrict the visible streams to a lower level – or to raise to Red for Premium Users.  See details in our Blog Article “UlangoTV 2.0 – Yellow – Blue – Magenta now makes sense!“.
  • The Channel-Filter on Regions, Categories and Playlists.
    To make things easier we have introduced a checkbox “No Search Limits”.  If clicked – no channel filters are applied!

Setting of your Search Orders is done on the page “My Search Orders” on our Website.

Availability and Quality of Streams

A lot of questions, especially from newcomers at UlangoTV, refer to the availability and quality of the streams. Our standard answer, which can also be found in our terms and conditions, is: We are not the operators of the Stream Servers. We only find URLs on the net and pass them on to our UlangoTV app. It’s our obligation to keep as much useless stuff as possible away from the user and to add useful information as quickly as possible with information from our channel library to the users.

Yesterday I had 50 channels – now there are only 12 – why?

We are confronted with an extremely varying quality of streams. Of the many million stream URLs that are found on the net, only a very small percentage works permanently. Most URLs do not work already at the first appearance in search engines. Many which are working are often usable only a few hours. Many channels are covered, if at all, only by extremely short-lived streams. These streams are usually test accounts by the stream providers, who want to draw their attention to their offers. The legality of these offers is often questionable to say the least. The stream by itself has no information on any copyright that the Stream Provider may have disregarded. We therefore characterize these streams with a magenta color. The user can decide for himself whether he wants to use these streams.

Back to the question: So if a user has this kind of channels in his playlists, which are only covered by a single, as we say “ephemere”, then it is very likely that all of a sudden all streams will be dropped and thus the channels are no longer covered.

The user can also understand this in detail by looking at the information about the stream to the right of the list. There is e.g. “Known Since about 4 hours”. An example of a stream we only know for 4 hours. If there is “since 3 days”, then it means that the stream has already survived the phase of the test accounts (6-24h) and probably lives even longer.

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UlangoTV 2 – Yellow – Blue – Magenta now makes sense!

Now it’s colorful! From UlangoTV 2.0, IPTV streams and channels will in the future be divided into 4 color categories of usability to provide us and our users with a legally secured status. For a long time, we have been working on how to bring a version of UlangoTV to the App Stores, which can not lead to complaints from content owners and is completely safe for the users. Result is a color scheme, which we now introduce with this version. The colors are already known from our logo: yellow, blue and magenta. In addition, color red, with which we identify channels, which are adult or for which there is an official request, do not show these channels.

In the Yellow basic version the app is free for all registered users, but will be delivered with advertising in the future. In the Blue version, users can access more channels via their own search queries, but they are likely to be legal broadcasts too. The magenta version also covers streams, which are only covered by short-term test streams of possibly illegal broadcasters.

Yellow: Streams for all registered users free!

Gelb: Streams für alle registrierten User kostenfrei!

Yellow streams have been known to us for more than 6 months. Registered users can see these streams for free. Adult streams are excludes from this category.

For yellow streams, we assume that they are sent legally by broadcasters. Typically these ‘official’ streams are without license problems. Restricted to yellow streams the app can therefore be used by anyone without problems.

Once we learn that a sender  is protected with exclusive global distribution rights, the corresponding streams are red for all users.
As soon as we learn that a channel is protected in a region with exclusive distribution rights, it will be red for registered users from the region.
As soon as we learn or see 😉 that a station is adult, all the related streams are red.

Yellow streams take a special status in that they no longer participate in the short-term periodical quality control. So we can not remove them so easily from the system. This is done manually only by administrators, if there are a lot of corresponding user reports. The yellow streams run in the long term, but their quality is often less good.

The higher resolution streams are often found among the blue and magenta.

Yellow streams are free for all registered users..

Blue: Streams for Premium or Trial with unknown license status

Blau: Streams für Premium oder Trial mit ungeklärtem Lizenzstatus

Blue streams have been known to us for at least 6 weeks. Also these are usually ‘official’ streams without license problems. Trial users can see these streams, but you must explicitly give us search orders so that we can search for them on the Internet.

After 6 months, blue streams will automatically turn yellow.

For blue streams, too, we assume that they are legally sent by broadcasters. 6 weeks availability on the net is a long time and one can assume that the operators of the server are either particularly bold or have a license for the distribution.

However, we are cautious in these cases, and the user must give us a special search order on the “My Search Orders” page of our website, which we then execute in his responsibility to release the streams. He can take back the release at any time.

Analogous to the yellow streams:

Once we learn that a channel is protected with exclusive global distribution rights, the corresponding streams are red for all users.
As soon as we learn that a channel is protected in a region with exclusive distribution rights, it will be red for users registered from the region.
As soon as we learn that a channel is adult, all the related streams are red.

In the settings on the website you can adjust, that only yellow or also blue streams are visible. Yellow is the default setting.

Blue streams require at least a trial subscription, which registered users can only use at most once within six months. In special cases, e.g. now with the introduction of 2.0 this 6-month interval is reset.

Magenta: Probably illegal streams only for Premium users under tight restrictions

Magenta: wahrscheinlich illegal gesendete Streams nur für Premium User unter Einschränkungen

Magenta streams are usually short-lived and have only been known to us recently. These streams are likely to originate from unlicensed sources. Premium users must give us a special search order to search for such streams at their own risk. The streams with the best quality can be found in this category, but with high fluctuation, since they are mostly test streams with a very short period of validity.

After 6 weeks magenta streams turn blue automatically.

For magenta streams, we are even more cautious and the user has to give us a special search order, which we then execute in its responsibility to unblock these streams. He can take back the release at any time.

In the settings on the website one can adjust that yellow, or also blue or also magenta streams are released. Yellow is the default setting.

Only premium users can see magenta streams. A premium subscription can be ordered via the UlangoTV Shop on the website.

Red: Protected streams for users who know what they are doing.

Rot: geschützte Streams für User, die wissen, was sie da tun.

There are always users, who find ways to make protected streams visible. The method is simple: one searches the network for appropriate m3u lists and then hand it over to one of the many available players. Also UlangoTV can be used as a player in this way. The premium user can raise his self-restriction to the red level in the “My Search Orders”. Legal restrictions differ in various parts of the world. The user himself is liable to comply with local restrictions.

 

General Remarks

General remarks

The color of a stream is indicated in the app by a colored button.

The color of a channel is displayed on the website by a colored button. Yellow is not displayed in the app, in order not to disturb the appearance of the lists unnecessarily. All channels also appear in the search engines. In the case of the blue and magenta streams, it is explicitly pointed out that a user can only access these stations via search queries or uploaded m3u lists.

You can test and use the functionality of the system without paying. Effectively, the app is free for free (yellow) streams – which are currently at least 2000 streams

It is now solely the responsibility of the users, what they take from the search results for IPTV streams. With the color scheme, we are the only service provider to differentiate the set of streams and make it visible and controllable for everyone, what is to be included in the search results. Because we deliberately do not distribute URLs and make the streams visible only in a “black box player” UlangoTV, we also prevent the possibility that a user uses the URLs to create illegal copies or for “re-streaming”. This allows us to meet the requirements of content owners, so that the app can now be distributed without any doubt in the app stores like any other IPTV player.

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Ulango TV – Golden Key Special

golden_keyThe Golden Key Promo allows our Usern to make money by helping us to spread the news about Ulango TV.   Users distribute their personalized Golden Key participate on every order with the Golden Key attached.

Background

Unfortunately we had to withdraw from the Google Play Store, because a few content owners claimed illegal content distribution and did not recognize that content is never distributed from our servers.  Each time we had to argue and fight wich took our energy which we better would like to invest into new developments  So we are more dependent on individual recommendations.  So the idea was that users get rewarded when helping us to spread the news..

The Golden Key – what’s that?

It is a string up to 8 characters long, which is uniquely generated for every user that registers with Ulango TV.  So the Golden Key identifies users without making personal data open to the public.

The user may look up the Golden Key in the Account information of the Website.

What is the Golden Key used for?

The Consumer of the Golden Key gets a Discount

The Golden Key can be distributed by the User and everybody else.  On each Order with Ulango TV with a total value of more than 15 € a single Golden Key can be applied.  A Discount is given – currently 2 €.  A Owner must not consume his own key.

The Owner of the Golden Key gets a Credit

With every key usage the owner of the Golden Key gets rewarded with a credit (currently 2 months Premium or 4 €).  The Credit becomes available after the 14 day refund period of the consumer of the key.

How are the Golden Keys applied?

The product is placed into the shopping cart.  At the bottom there is a field to enter the Golden Key.  Input is case insensitive.  After refresh with the button to the right of the key input field the discount get’s applied.  The golden key is valid als long as the owner’s account exists. A Golden Key can be used everywhere at any time.

Bildschirmfoto 2016-12-22 um 23.09.07

What happens with the credit?

The credits are accumulated as 2 month extensions of the owner’s Premium subscription. When the resulting runtime of the subscription exceeds 20 months, the user may convert the excess runtime into cash – 4€ per 2 months and may request a money transfer.  Each money transfer may be not less than 16€. The owner of the Golden Key can watch the usage on the account page, from where he also can request money transfers, if applicable. When a subscription of a consumer is terminated and is refunded in part, the credits are reduced proportionally.

Credit status can be monitored by the Owner. The whole procedure is performed ordinarily by Ulango TV.  Short delays during the work flow are have to be accepted.  Recourse to the courts is not permitted.

Hamburg/Berlin d. 23.12.2016
Euer Ulango TV Team

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UlangoTV 1.9 now from both Amazon App Store and Google Play Store

Update (UlangoTV 1.9.17): More Improvements on the Player

We are using now the brand new libVLC 2.1.0 from the VLC-3.0 development branch. Result is a better viewing of many problematic streams Stream! Thanks to the VideoLan team for it’s great job!


Update (UlangoTV 1.9.9): Improved Player

We have changed our default player. We ale now using the rock solid libVLC 0.9.10, which many of you may know from Version 2.2.1 of VLC available for many platforms. The result is in may cases a much better and stable rendering of streams!


 

After 3 months of development, we have now been able to place the latest version of our app into the Amazon App Store. Thus, the new features are now available on all devices running Android 4.2.2.

The new features are briefly summarized

  • Support for keypad and touch operation.
  • 20% more streams through RTMP support
  • Account Management (Login / Registration / Device assignment) in the app
  • Mark the “stable” Streams to separate them from the “wobbly”.
  • “Vertical” navigation of stream alternatives for a channel
  • Server-based management of playlists now out of the app
  • Stream feedback popup for notification of errors and corrections
  • Evaluation now without trial with time constraints

Support for Keypad and touch operation.

A major challenge in the app development is the simultaneous support of different types of devices with different input options and form factors.

TVs are typically controlled using the keypad on the remote control. It must always be clear where the focus is and what will be triggered by pressing the OK button.
With touch devices this not required. There is no OK button. The actions are triggered by direct interaction and gesture control.
A further complication arises from the mixing of the two techniques, for example, by using a wireless mouse, such as the Mele F10.

Furthermore, you can rotate touch devices, which already requires different layouts in one device. TV boxes as Amazon Fire TV or MBox (OrbSmart) have to cope with different resolutions of TVs.

UlangoTV 1.9 has addressed as a universal app all these problems.

20% more streams through RTMP support

StreamFeedback - Player UmschaltungThe only drawback of the Android version compared to Samsung SmartHub solution has so far been the lack of support from so-called RTMP (Flash) streams. In UlangoTV 1.9 we use as an alternative to the standard Android MediaPlayer library libVLC of the Videolan player. This library is still in beta testing and we expect further improvements.

Flash Streams will automatically switch to this player. Switching also happens if the default player is not able to process the video signal. The change of the player is also possible manually using the stream-popup (menu button or long click when playing stream)

Account Management (Login / Registration / Device assignment) in the app

MenuThe coupling of new devices to an Ulango.tv account has now become much easier. Login with Facebook or Google or by email / password in the app – that’s all. After that a login is no longer necessary, since the device is identified with a unique address.

For orders, however, you must still visit our web site https://ulango.tv/shop. PayPal currently is the only supported payment method. Using the feedback button you may call us to give you the bank account for direct deposit.

The account management at any time can be reached from the menu, which is itself accessible by swiping from the left or the menu button.

Marking the “stable” Streams

It is in the nature of our concept that we constantly have to fight with inferior quality streams. For better identification we mark the currently good streams with a green dot. That does not mean that the other streams are unusable. The quality of the streams is always a snapshot and can change at any time in both directions.

“Vertical” Navigation Stream Alternatives to Channel

VerticalNaviVery often – particularly for the “wobbly” streams there are more alternatives. Instead of looking at various places with different stream quality, it is now possible to directly navigate to the the alternate streams. If a better playable stream is found, this is detected by the system and we can optimize the entire presentation to the user.

Navigating on touch devices is done with virtual buttons and on keypad with the fastforward and rewind buttons.  (Keys Up and Down are used for fast horizontal navigation between channels.

Server-based management of playlists now out of the app

StreamFeedbackAlle playlists are stored on the central server and are immediately available on all devices. Previously, these could only be maintained through the website. An important step is the setting and removal of channels into the playlists directly in video mode. Given at KeyPad Menu button is used. On touch devices, a long click is made on the video screen or in the description of a stream.

Stream Feedback popup for notification of errors and corrections

043016165028For our concept there is an urgent need to identify and correct bad streams as quickly as possible and incorrect assignments to broadcasters (Channel). At the end, we have built a reporting system, which is also accessible via the stream popup.

Evaluation now without Trial with time constraints

As our development is still in its infancy, new features will be introduced at relatively short intervals. Our Trials were restricted so that only after 6 months new trial could be ordered again. Now only registration is necessary and everyone has the ability to test up to 15 minutes per day.

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Updates on UlangoTV for Amazon Fire TV and Samsung SmartTV

update

Betatest UlangoTV on Amazon Fire TV

We are overwhelmed by the response to our app on the Amazon Fire TV devices. Although the app is still in testing stage we were able to climb the first places in the Amazon store for important keywords relating to IPTV.

In the last update we have first done a lot for the stability. For this purpose we have implemented, like we did for the Samsung SmartTV devices, an anonymous monitoring, which gives us information about the quality of the streams. We use this information to improve and adapt the selection of the streams to the specific hardware.

Changes

  • Bug fix: avoid termination for unknown video states
  • Feedback at the start of a stream
  • Implementation of an anonymous Stream Quality Monitoring

Plans for the near future

  • Support for other protocols in streaming player and better stability
  • Definition of playlists from within the app

UlangoTV on Samsung SmartTV – J-Series (Tizen)

Unfortunately, again, Samsung changed the installation of user apps. After the update of the J-Series to  the 1422 firmware, installation of apps via USB no longer functions. Apps can now be loaded only directly from the Samsung App Store or with the Samsung SDK for developers.

We recommend our customers to postpone upgrading the firmware for Tizen.

We strive to get our app officially into the Samsung App Store as soon as possible.

UlangoTV on other Android Devices

So far UlangoTV been tested only on TV boxes. We are working hard to offer UlangoTV on other Android devices like tablets or smartphones. Schedules, we can not call now.

UlangoTV on other OSes

We get lots of requests for Ulango TV on other operating systems (IOS, Linux, LG, Sony, Philips, etc). Unfortunately, we are still very limited in our development capabilities currently and need to focus on a few platforms. So no promises on this issue.

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The New Blog To Go Along With ulango.tv

Why Yet Another Blog?

In this blog we will cover a variety of topics from the field of “Internet and TV”.

In the first place, of course, is our IPTV App “UlangoTV”, which uses our web based IPTV Channel Explorer for easy access to the huge amount of free international IPTV streams directly from your Samsung SmartTV or in the near future from Android devices. Under the heading “UlangoTV News” we will keep you up to date here. Read More

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