Meanwhile, there is so much to report about UlangoTV that we have decided to post another blog entry. This post is specifically for people who currently have a Premium Plus subscription and are using the UlangoTV+ app or have already tested UlangoTV+.
- New website ulango.tv
- Premium Plus vs. Premium
- Video on Demand (VOD)
- Common operating errors
a) “plus_only” – network change
b) No Premium Plus Streams in Test or Subscription – Wrong App
- “Buffering” – what to do?
New website ulango.tv
We’ve received a lot of positive feedback on our new website , which is now structured much clearer and comes in a more modern look. We get far fewer complaints and error messages because the most important things are now handled by FAQs on the start page and because the users get detailed informations by e-mail in context. Please read our mails!
We are still open to suggestions for improvement of any kind!
Premium Plus vs. Premium
Meanwhile, 4 out of 5 orders are Premium Plus which mostly get 5 star reviews. Unfortunately we are not listed in the Google Play Store any more. We hope to be back there soon. We want to keep prices low and continue without advertising. Spreading the good news by recommending to a friend or acquaintance is the best way to go. We will rework and communicate the old Golden Key Program shortly, so that the recommendation is rewarded even better.
The special thing about our services is that it is not a static M3U list, but that our offer is constantly on the move.
This blog post has been written to draw attention to important features and pit falls. UlangoTV+ can certainly do more than you already know!
Video on Demand (VOD)
An extension are the new VOD sections. New stuff is added every few days.
So e.g. under Europe -> UK there is a new area VOD IMDB Top 250. From the well-known cinema database IMDB, the most important international 250 films were compiled – each in the original languages.
A new section of VIP Sports will regularly host live events.
Much of our new adult coverage can be found under VOD Misc -> Adult. Prerequisite for the view is the release of the “FSK18” filter in the search queries.
VOD folders are located under AL, DE, ES, FR, IN, IT, SCAND, TR and UK.
Many movies have short descriptions and classifications. Whenever possible they are written in the language of the movies in both the app and on the website.
As for all our streams, these are only available for as long as we can find streams on the net.
Common User Pitfalls
A common problem is that sometimes, without any special notice, the Premium Plus streams (CSID 84341) appear as “plus_only” and the stream can no longer be played – even though a Premium Plus subscription is active. The reason is always a network change (call with a new external IP address). Such a change happens e.g. when a router is restarted and the provider assigns a new IP or when switching from WLAN to mobile (WAN). In such cases, the change from our server is not immediately granted. Only if no access has been made on the previous network for 30 minutes will it be switched over. UlangoTV needs to be re-invoked to take over this change.
We need to do that so that our streams are not misused by third parties. The provider detects concurrent access from different networks and locks the streams. The stream would be unusable and the money would be gone!
So when “plus_only” shows up, please wait 30 minutes and restart UlangoTV!
No Premium Plus Streams in Test or Subscription – Wrong App
Occasionally it happens that after completing a premium plus subscription or during the 24h test only the normal Premium streams are seen. The reason is usually that the user still runs the app UlangoTV (2.x), which is reserverded for the simple Premium subscription. Premium Plus requires the most recent version of UlangoTV + (currently 3.1.17).
Fire TV users need to download the app from our website using the “downloader” (http://ulango.tv/uploads/3.apk) – see also our instructions .
“Buffering” – what to do?
Some time ago we had already a blog post on “Stuttering, Freezing, Disconnection: The ongoing Struggle with Free IPTV Streams“. In the meantime, we have gained a lot of new insights and know that there are an incredible number of causes for the same phenomenon over and over again: buffering and freezing of the streams.
With the Premium Plus we were able to exclude major sources of error caused by disconnections by the stream provider. Nevertheless, there are still buffering problems, but much less common. There are conditions that can not be influenced by us or our customers. In these cases, only the decision remains that UlangoTV may not be suitable for this customer in his region, with his provider and with his selection of streams . The Premium Plus subscription can be terminated monthly. This must be announced 14 days in advance. The price will be refunded pro rata with a small administration fee of 3 €. So the risk is very low for our customers and as we think a very fair solution, especially since there is also a free 24h test, as well as the purchase of small daily subscriptions.
So what are the main reasons for buffering despite Premium Plus?
1. Too much bandwidth of the streams. There are now many streams in FHD or even 4k quality (you can always see the resolution of a stream immediately, if you switch in the player on the view “Centered”: the larger the picture the greater the required bandwidth). These streams need at least 100Mb or more, which must be available to the app for their transfers. With a simple WLAN this just doesn’t work.
We know about IP providers, especially in the UK, but also in DE, that bandwidth restrictions are imposed on individual connections and on certain sources (IP addresses), although in sum with multiple transmissions, the bandwidths could be significantly higher.
If such bottlenecks occur, we recommend trying alternative streams at a lower resolution. They are not so sharp, but work seamlessly.
VPN networks to other countries are one way to bypass bandwidth blockers. For this we can not give general recommendations. Everyone has to explore this for themselves, as there are different conditions in each region and with each provider.
2. Too little memory for the APP UlangoTV. The app includes a player that takes as much free memory as possible for buffering. If the device is very busy with respect to memory, it can lead to buffering. Clean up occasionally, especially with the small sticks (end unused apps via the settings or throw them out altogether)
3. Quality issues with the original stream provider. Especially on Match Days (Bundesliga, Champion League, F1 etc.) the run on individual streams is very big. This can lead to bottlenecks at the provider. We try to choose our sources so that sufficient capacity is available. But this is not always possible. Incidentally, weather conditions can also be a cause. We have relatively little influence here.
As you can see, we continue to strive to provide our customers with a comprehensive, affordable and fair service. In particular, we are intensively supporting new customers in their first steps with UlangoTV. Please use preferably email from or by specifying your account email and for subscriptions give us the order number (Rnnnnnnnn).
We wish you much pleasure in exploring the vast IPTV world!
Your Ulango TV team.