FAQ UlangoTV App

An dieser Stelle tragen wir aktuelle und immer wiederkehrende Fragen (FAQ) rund um die Android App UlangoTV zusammen.

Inhalt:
Missbehaviour of the App
  Repair Network Freezes
  Recover from a frozen or missbehaving App
    Recover on the Amazon Fire

Versionen der App UlangoTV
  Direct Installation of UlangoTV without Google or Amazon
  Installation of Apps on the Fire TV without Amazon App Store

Color Codes – Yellow – Blue – Magenta – Red
  I have Premium, but I don’t see blue, magenta or red – why?

Availability and Quality of Streams
  Yesterday I had 50 channels – now there are only 12 – why?

Missbehaviour of the App

Unfortunately, it happens sometimes that the app actually or apparently freezes or crashes and can not be re-started. The reasons are complex and mostly are on non-repairable errors in the interface between the software and the Android hardware. Here we first describe how to get out of the problem.

Repair Network Freezes

Most freezings are network related:  The app waits for some network operation to finish, but cannot be interrupted in that state.  Unfortunately this is a common problem with Android Apps – not only with UlangoTV where we depend on libraries that are not ours. A simple method in those cases is to close the network for some seconds.  If you are on ethernet, it’s simple:  just pull the network cable for a few seconds.  If you are on WLAN, switch off/on WLAN.  In most cases the App will be responsive again – if not, see below.

Revover from a frozen or missbehaving App

There is a very good description by Google:  Fix an installed Android app that isn’t working
In addition to that our recommendation is, not to restart your device immediately, but to try to stop the App completely.  This works pretty easy with a pointing device or touch in the so called “Recents View”.  After returning home with the Home-Key you can reach this function from your Navigation Line of your System with the Symbol  or  .

Here you can terminate the App by swiping away  oder click of the ‘x’ Button.

On occasion, it is even difficult to make the navigation bar visible with the Home button. Usually a short press on the power button several times helps. If that doesn’t help ether the device must then be restarted as a last resort.

Recover on the Amazon Fire

The Fire does not know this “Recents View”.  So in that case you have to use the settings, which you can always reach via the Home-key: Settings => Applications => Manage Installed Applications => UlangoTV 2.1 => Force stop

Versions of the App UlangoTV

The version number always has the form {features}.{major_number}.{minor_number}, e.g. gbxav.2.1.26 .

With features the app tells the server about capabilities of the system, e.g. ‘g’ stands for compression support, ‘a’ tells the server, that it is an Android system.

The major_number will only change, wenn there are major changes in the interaction with the user.

The minor_number will be increased on every little change.  Because we follow the principal “Continuous Development”, this number changes rapidly – typically 3-4 times a month.  Not every minor version will be published in the stores, but they may be accessible via the beta link http://apk.ulango.tv/21beta (a beta on the major_mumber 2.1 branch)

Release Notes are visible in the App.  As soon as a new version is loaded, this information will show up in the “wellcome dialog”.   Later you can still  get this information via Settings => Account in the app.

most recent stable versions can be downloaded from the Google Play Store or Amazon App Store .
These versions may be different.  But we always try to have identical .apk files for all Android devices.   De most recent stable version can also be downloaded from our Server .  The ending  number of the link corresponds to the major_number of the version (without the dot inbetween – e.g. http://apk.ulango.tv/21).

Direct Installation of UlangoTV without Google or Amazon

Newer Versions or special Testversions can be loaded directly from our Website.  Important Links are always published on the ulango.tv home page Home Page of ulango.tv.

The following steps are necessary:
  1. Erlaube das Laden von Apps unbekannter Herkunft:
    Amazon Fire TV: Settings => Device => Developer Options => Apps from Unknown Source => ON.
    Android Standard: Settings => Security => Unknown Source => ON.
    Don’t be shy. We guarantee that our binaries are bit-identical copies of the versions posted to the “official” stores.
  2. Open a browser Browser with the Link to the .apk z.B.  http://apk.ulango.tv/21 .
  3. After download, the install .apk file can be opened (from the headerline you can also draw the downloeded files)
    That will install the file and you may open it immediately.
    (Carefull: In some Android installations you need to deinstall the App before installing a new version, if it exists with the same app name)

It’s very different with the Amazon Fire TV which usually has no Browser and does not allow to install with standard capabilities.

Installation of Apps on the Fire TV without Amazon App Store

We have written a special blog post Install apps on Fire TV without Amazon App Store geschrieben.

Color Codes – Yellow – Blue – Magenta – Red

I have Premium, but I don’t see blue, magenta or red – why?

There are two filters that a search result must pass:

  • Self-restriction on yellow, blue or magenta.
    Default is the self-restriction on the maximum possible level: Yellow – registered only, Blue – Trial, Magenta – Premium.   There are reasons,to deliberately restrict the visible streams to a lower level – or to raise to Red for Premium Users.  See details in our Blog Article “UlangoTV 2.0 – Yellow – Blue – Magenta now makes sense!“.
  • The Channel-Filter on Regions, Categories and Playlists.
    To make things easier we have introduced a checkbox “No Search Limits”.  If clicked – no channel filters are applied!

Setting of your Search Orders is done on the page “My Search Orders” on our Website.

Availability and Quality of Streams

A lot of questions, especially from newcomers at UlangoTV, refer to the availability and quality of the streams. Our standard answer, which can also be found in our terms and conditions, is: We are not the operators of the Stream Servers. We only find URLs on the net and pass them on to our UlangoTV app. It’s our obligation to keep as much useless stuff as possible away from the user and to add useful information as quickly as possible with information from our channel library to the users.

Yesterday I had 50 channels – now there are only 12 – why?

We are confronted with an extremely varying quality of streams. Of the many million stream URLs that are found on the net, only a very small percentage works permanently. Most URLs do not work already at the first appearance in search engines. Many which are working are often usable only a few hours. Many channels are covered, if at all, only by extremely short-lived streams. These streams are usually test accounts by the stream providers, who want to draw their attention to their offers. The legality of these offers is often questionable to say the least. The stream by itself has no information on any copyright that the Stream Provider may have disregarded. We therefore characterize these streams with a magenta color. The user can decide for himself whether he wants to use these streams.

Back to the question: So if a user has this kind of channels in his playlists, which are only covered by a single, as we say “ephemere”, then it is very likely that all of a sudden all streams will be dropped and thus the channels are no longer covered.

The user can also understand this in detail by looking at the information about the stream to the right of the list. There is e.g. “Known Since about 4 hours”. An example of a stream we only know for 4 hours. If there is “since 3 days”, then it means that the stream has already survived the phase of the test accounts (6-24h) and probably lives even longer.

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